Customer Relations Specialist, Part-Time

Position Purpose:

Essential to the BBBSMA brand, the primary function of this position is the responsibility of processing all volunteer and child applications.  This includes obtaining references and initializing background checks.   The purpose of this position is to ensure that each participant is processed timely and efficiently to the next stage in the enrollment process.  

Essential Duties and Responsibilities:

  • Conduct scheduled and cold inquiry calls with potential participants
    • Responsible for responding to telephone inquiries from volunteers and parents
    • Provide program information to clients and initiate processing of clients applying to the program.
    • Determine eligibility of all clients based on pre-requisite questions during inquiry call
    • Schedule volunteers for orientation and make reminder calls.
    • Accurately document all inquiries into the CRM system
    • Conduct background check on all volunteers using the Verified Volunteer data system
    • Make and document all referrals when appropriate.  
    • Perform administrative duties regarding all intake Services. 
    • Update and maintain confidential files of all applicants
    • Maintain computerized data relating to volunteers to ensure accuracy and timeliness of information
    • Ensure a high-level of proficiency in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function.
    • Collaborate with other departments ( recruitment / site based ) to ensure smooth transition among functions and follows process through to next point of contact.
    • Participate in speaking and recruitment opportunities on behalf of the agency

Education and Work Experience Required

  • High School Diploma or equivalent required (Bachelor’s degree in youth development, human service field, preferred)
  • At least 1 year of experience in an administrative capacity, including data entry and word processing experience

Skills and Knowledge Required

  • Proficiency in Microsoft Office; including Word, Outlook, and Excel.
  • Working knowledge of and use of Salesforce
  • Excellent oral and written communication skills reflecting solid customer service both in-person and telephone.
  • Ability to form and sustain appropriate child, adult volunteer-based relationships based on positive youth development and volunteer satisfaction
  • Ability to effectively assess and execute the following relational support skills: guiding, supporting, confronting, advising and/or negotiating
  • Ability to relate well in multicultural environments.
  • Ability to effectively collaborate with other program staff.
  • Ability to effectively organize and manage a large case load with attention to time sensitive deadlines.
  • Ability to prioritize multiple tasks and use time effectively in a fast paced environment.
  • Ability to focus on details, collect meaningful data, and draw solid conclusions.
  • Bilingual positions require incumbents to write and speak Spanish fluently.

Behavior and Competencies

  • Is receptive to direction, feedback and guidance; in a word, coachable
  • Shares own needs, wants, and perspectives in a positive way.
  • Appreciates and values individual differences.
  • Shows engaged and active listening so that others feel heard and understood.
  • Seeks collaboration by encouraging others’ ideas and input.
  • Takes initiative to find out what’s expected and receive feedback.
  • Uses personal mistakes as opportunities to learn and grow.
  • Flexible problem-solver and adapts approach to be most effective.
  • Follows, and encourages others to follow policies, procedures, and behavior norms.
  • Follows through with goals and commitments.
  • Maintains healthy boundaries, and does not participate in negative talk.
  • Is willing to cross-train and cover for others as needed.

Work Environment

  • Routine office environment.  Flexible work hours to meet customer needs.   This position is located in our Atlanta office, though may require local travel.
  • Saturday and evening schedule availability is required. (25-29 hrs/week)

ABOUT BBBSMA: As the largest one-to-one mentoring organization in the Southeast, Big Brothers Big Sisters of Metro Atlanta (BBBSMA) currently serves over 1,500 youth in one-to-one relationships. Our service to our community extends beyond the city of Atlanta to the 12-county metropolitan area surrounding the city:  Butts, Cherokee, Clayton, Cobb, DeKalb, Douglas, Fayette, Fulton, Gwinnett, Henry, Paulding and Rockdale. Our staff of approximately 45 employees supports our city’s children and their families through friendships that are formed with caring adult volunteers.



1382 Peachtree Street NE, Atlanta, Georgia 30309

Nondiscrimination and Equal Employment Opportunity:

BBBSMA does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Please fill out the form below.